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Brentonvale Trust

Withdrawal Policy

This policy governs the procedure for processing withdrawal requests at Brentonvale Trust, including applicable conditions, security requirements, and regulatory and compliance-related provisions. By using withdrawal services, the user confirms their agreement with all the terms set out below.

1. Available Withdrawal Methods

  • Bank transfer to an account held in the user’s name;
  • Transfer to approved digital wallets;
  • Transfer to cryptocurrency exchanges linked to the user account.

The account holder’s name must exactly match the name registered in the user profile to prevent misuse or fraudulent activity.

2. Withdrawal Processing Time

Withdrawal requests are typically processed within 24 to 72 business hours from the time the request is received.

  • the selected withdrawal method;
  • applicable legal or regulatory requirements;
  • additional security or verification checks.

Requests submitted outside business hours will be processed on the next business day.

3. Fees and Charges

Depending on the selected withdrawal method, a withdrawal fee may apply. The exact amount of any applicable fee will be clearly displayed to the user before confirming the withdrawal.

Brentonvale Trust does not charge hidden fees; no charges are applied without proper disclosure to the user.

4. Withdrawal Limits

  • the minimum withdrawal amount depends on the respective currency;
  • daily or weekly limits may apply in accordance with internal AML and compliance requirements;
  • in case of suspicious or unusual account activity, additional restrictions may apply until further review is completed.

5. Mandatory Identity Verification (KYC)

  • a copy of a valid passport or other official identification document;
  • proof of address not older than 3 months;
  • information on the source of funds or assets, where required by applicable regulatory or legal obligations.

Withdrawals cannot be processed until all required verification and review procedures have been properly completed.

6. Possible Delays or Rejections

  • the account name does not match the submitted official documents;
  • invalid, incomplete, or expired documents have been provided;
  • unusual account activity requires additional security or compliance checks;
  • a technical issue or API error occurs with a connected exchange;
  • applicable KYC requirements have not been fulfilled.

In such cases, the user will be contacted with an appropriate explanation, where permitted and applicable.

7. User Responsibility

The user is responsible for verifying the accuracy of all account, wallet, and other withdrawal details before submitting a withdrawal request. Brentonvale Trust shall not be liable for financial losses resulting from incorrect, incomplete, or erroneous information provided by the user, to the extent permitted by law.

8. Cancellation or Modification of a Withdrawal Request

Users may request the cancellation or modification of a withdrawal request as long as it has not yet entered processing. Once processing has begun, the request can generally no longer be canceled or modified.

9. Support and Assistance

For questions or issues related to withdrawals, please contact:

📩 [email protected]
Average response time: 24–48 business hours

10. Updates to This Policy

This policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Continued use of Brentonvale Trust services after the publication of an updated version constitutes acceptance of the revised policy.

Warning About Phishing Emails and SMS Impersonating Brentonvale Trust
January 17, 2025
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Thank you for using Brentonvale Trust.

We have recently identified suspicious emails and SMS messages impersonating Brentonvale Trust that attempt to redirect users to phishing websites in order to obtain personal information.

If you receive an email or SMS that appears unfamiliar or suspicious, do not click on any links and do not enter sensitive information—such as login credentials or passwords—on any linked websites. Please delete such messages immediately.

If you are unsure about the authenticity of a message, please visit the official website directly and verify the information after logging in under the “Notifications” section.

Important notices are published exclusively in the notification area after login.

Important Security Notice
July 29, 2024
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Please Review Your Password and Transaction PIN

In recent years, there has been an increase in unauthorized access incidents across various online services, including online banking and gaming platforms. An effective way to protect yourself against unauthorized access is to use strong, hard-to-guess passwords and transaction PINs.

Please observe the following guidelines:

  • Do not use easily guessable numbers or sequences
  • Use a combination of different character types (e.g., uppercase, lowercase, numbers, symbols)
  • Do not reuse the same passwords or PINs across different online services

If you are currently using simple number sequences, easily guessable combinations, or the same passwords/PINs as on other services, we strongly recommend that you change your password and transaction PIN immediately to prevent unauthorized transactions or withdrawals.